QuickQ frequently asked questions

Open the sign-up page, enter your email address and choose a password. We send a verification email — click the link to activate the account, then sign in from any client. The free tier never asks for a payment method.

Free supports one connected device, Premium supports 10 simultaneous devices and Team is based on the number of seats purchased. One account works across platforms, so a desktop, a phone and a router can all be signed in at once.

Choose Reset password on the sign-in page and enter your registered email. If nothing arrives, check your spam folder and allow-list [email protected]. If it is still missing after 10 minutes, open a ticket from the support page and we will help manually within 15 minutes.

Yes. Upgrading simply adds entitlements to the same account, so saved nodes, split-tunnelling rules and app configuration carry over without any reconfiguration.

Work through this order:

1. Confirm the local network reaches the internet;
2. Switch protocol (QuickQ Turbo, then WireGuard, then IKEv2);
3. Try a lower-latency node;
4. Disable traffic-filtering modules in other VPNs or security suites;
5. On corporate or campus networks, try port 443.

If it still fails, submit a diagnostic log from the troubleshooting guide.

Usually one of three things: the node is far from the target service, your local bandwidth is the bottleneck, or the node is under peak load. Run the speed test and prefer nodes under 80 ms latency and below 60% load, switch to QuickQ Turbo, and enable split tunnelling if only some apps need acceleration.

Turn on Tournament mode on desktop so the client prefers dedicated lines with jitter below 2 ms. Close background downloads and video streams, and add the game process to the per-app proxy list so other traffic does not compete for tunnel bandwidth.

From v6.4.0 onwards the mobile clients keep the session alive across network handover. Make sure the app is up to date and that "reconnect on network change" is enabled in settings. On older builds, upgrade first and test again.

Premium peaks around 1 Gbps per device and the free tier around 50 Mbps. Real-world speed also depends on your local broadband, node load and where the target service sits. We do not quietly throttle unlimited plans the way some providers do.

No. QuickQ operates a strict no-logs policy: we do not record browsing history, destination domains, DNS query contents or transferred data. We retain only the account email, subscription state and aggregated performance counters that cannot be linked to individual behaviour. See the privacy policy.

AES-256-GCM for symmetric encryption with X25519 key exchange and forward secrecy, plus HMAC-SHA256 for integrity. The client also includes DNS leak protection, IPv6 leak protection and a Kill Switch.

The Kill Switch cuts your device's internet access if the accelerated connection drops unexpectedly, so your real IP and traffic are never exposed unprotected. We recommend leaving it on whenever you use public Wi-Fi or handle sensitive work.

Laws differ between countries and regions, and it is your responsibility to know and follow the rules that apply to you. QuickQ exists to protect personal privacy and secure cross-border business access; do not use it for unlawful purposes. See the terms of service.

Desktop: Windows 10/11 and macOS 12+. Mobile: iOS 14+ and Android 9+. Also available: a Linux command-line client, Android TV, a browser extension and OpenWrt / Merlin router firmware. See the download page.

Yes. We publish configuration for OpenWrt 21.02+ and Merlin firmware. Once configured, every device in the house — including smart TVs and game consoles — uses the accelerated path without installing a client on each one. Steps are in the router guide.

Because a VPN client creates a virtual network adapter and modifies the routing table, some security suites raise a heuristic warning about unusual network behaviour. Once you have confirmed the file came from the official domain and the SHA-256 checksum matches, add the process to your trust list.

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Alipay and WeChat Pay. Every transaction runs through a PCI-DSS certified gateway and QuickQ does not store full card numbers.

Within 30 days of purchase, open the subscription page in the account centre and choose Request refund. No reason is required. Once approved the money returns to the original payment method within 5–10 business days, depending on your bank.

No. Turning off auto-renewal keeps your service running until the end of the period you already paid for. There are no cancellation fees and no hidden clauses that continue to charge you.

Team customers can request formal VAT invoices and annual purchase-order billing. Individual users can see an electronic receipt for every transaction in the account centre; request a formal invoice from the support page and we usually process it within two business days.

Use the 24/7 live chat on the support page, or open a ticket. First response to tickets averages eight minutes and business customers get a dedicated technical advisor. You can also email [email protected].

To speed up diagnosis, include your operating system and client version, your city and ISP, the node you selected, when the problem occurred, and the log file produced by "Settings → Export diagnostic log". That log contains no browsing history.