Terms of service

These terms are the agreement between you and QuickQ VPN covering use of the service. Registering, downloading or using the service means you have read and accepted them.

Effective 15 January 2026 Last updated 13 October 2026

1. The service

QuickQ provides network acceleration and encrypted tunnel services that help users protect their communications on public networks and improve the stability and latency of cross-border access. The service is delivered through clients on each platform, a command-line tool and router firmware.

We keep improving the service, but we do not promise that any specific node, protocol or feature remains unchanged forever. Functional changes are announced in advance on the product updates page.

2. Accounts and registration

  • You must supply a valid email address to register and you are responsible for all activity under your account.
  • An account is for you or for authorised members of your organisation. It may not be resold, rented or shared with third parties.
  • Free supports one connected device, Premium supports 10, and Team is based on purchased seats.
  • If you suspect your account has been compromised, freeze it immediately via support and reset your password.

3. Subscriptions, billing and refunds

3.1 Billing

  • Premium is offered monthly and annually; prices follow the pricing page.
  • Subscriptions renew automatically by default. We email you three days before a renewal.
  • You can disable auto-renewal in the account centre at any time; service continues to the end of the paid period.

3.2 Refunds

Within 30 days of your first purchase you may request a full refund if you are not satisfied, with no reason required. Approved refunds return to the original payment method within 5–10 business days. Refunds do not apply where:

  • the account was terminated for breaching the acceptable use policy in section 4;
  • the same account has already received a full refund within the previous 12 months;
  • more than 30 days have passed since purchase.

3.3 Price changes

If subscription prices change, we give at least 30 days' notice by email and on the website. A price change never affects a period you have already paid for.

4. Acceptable use

You must comply with the laws that apply to you and with these terms. The following are expressly prohibited:

  • sending spam, conducting network attacks, port scanning or any form of abuse;
  • distributing malware, child sexual abuse material or other illegal content;
  • infringing the intellectual property, privacy or other rights of others;
  • stress-testing nodes, bulk scraping, or automated consumption of excessive bandwidth;
  • reselling, reverse engineering or attempting to circumvent technical or billing limits.

Where such behaviour is detected, we may suspend or terminate the account and, in serious cases, reserve the right to pursue legal remedies.

5. Availability and support

  • We target at least 99.5% availability over any trailing 12 months, with actual performance published on the service status page.
  • Planned maintenance is announced at least 48 hours in advance; emergency security maintenance is the exception.
  • Premium and Team customers receive priority support, and Team customers are assigned a dedicated technical advisor.

6. Privacy and data

How we handle your information is described in the privacy policy. In short: we do not record browsing behaviour, destinations or DNS query contents, and we retain only the minimum data needed for accounts and billing.

7. Intellectual property

The QuickQ client and server software, the QuickQ Turbo protocol implementation, interface designs and trademarks belong to QuickQ and its licensors. You receive a non-exclusive, non-transferable licence to use the client on authorised devices only, and may not copy, modify, decompile or distribute it.

8. Disclaimers and liability

The service is provided "as is". To the maximum extent permitted by law, we are not liable for indirect losses, lost profits or lost data arising from use of, or inability to use, the service. Our aggregate liability will not exceed the subscription fees you actually paid in the 12 months preceding the claim.

You are responsible for judging and bearing any compliance risk associated with the content you access. QuickQ is a network privacy and acceleration tool and does not authorise any unlawful use.

9. Termination

  • You may close your account at any time in the account centre; we delete related data within 30 days.
  • If you materially breach these terms we may terminate the service immediately, and section 3.2 determines any refund.
  • If we discontinue a service, we give at least 60 days' notice and refund the unused portion pro rata.

10. Changes to these terms

If these terms change materially we update the "last updated" date on this page and notify registered users by email. Continuing to use the service once changes take effect means you accept the revised terms.

11. Dispute resolution and contact

Disputes arising from these terms should first be addressed through good-faith negotiation; failing that, they are handled under the laws and courts of the jurisdiction where the operating entity is established. For any question:

This page is demonstration copy for the website template. It shows the structure and information hierarchy of terms of service but is not legal advice. Have your legal team review and adapt it to the actual business and applicable jurisdictions before launch.